Comcast Customer Service has hit a all time LOW - Sitcoms Online Message Boards

TVFactFan · 07-25-2008, 12:49 PM

do you know that if you call with a question about programming and they don't know the answer they will LEAVE YOU ON HOLD UNTIL YOU HANG UP?

LOL

doesn't it get any lower than that

Ireneparalegal · 07-25-2008, 12:54 PM

Didn't this happen to you a few weeks ago? I think you made a thread abt calling them and having this happened.

I believe it was on Tuesday, while watching ABC World News, they aired a segment abt some website. If you post a complaint on there abt a company you are having issues with, that company would immediately contact you to help resolve your issue. This woman had posted a complaint abt her cable service (Comcast) being bad and it was temporarily out of service for whatever reason. Next thing she knew, she received a call from one of the higher ups at Comcast who did whatever and made her one happy camper. I remember checking out ABC World News website and they had that company website info on there.

TVFactFan · 07-25-2008, 01:12 PM

Quote:

Originally Posted by Ireneparalegal

Didn't this happen to you a few weeks ago? I think you made a thread abt calling them and having this happened.

I believe it was on Tuesday, while watching ABC World News, they aired a segment abt some website. If you post a complaint on there abt a company you are having issues with, that company would immediately contact you to help resolve your issue. This woman had posted a complaint abt her cable service (Comcast) being bad and it was temporarily out of service for whatever reason. Next thing she knew, she received a call from one of the higher ups at Comcast who did whatever and made her one happy camper. I remember checking out ABC World News website and they had that company website info on there.

yeah i think i need to talk to the Higher ups instead of the LOWER DOWNS-lol

Ireneparalegal · 07-25-2008, 01:22 PM

Quote:

Originally Posted by KingofTVResearch

yeah i think i need to talk to the Higher ups instead of the LOWER DOWNS-lol

Exactly!

Larenz09 · 07-25-2008, 01:52 PM

They also were using outdated delapidated dinosaur equipment for digital technology!

For 1-1/2 to 2 years, I kept getting tiles on the screen after a heavy rain. Come to find out that they were using old rusted out 400-mh splitters that were used for A-side / B-side cable boxes that have been there on the outside of the building for years & years, when they should have been using 1,000-mh splitters for the digital cable boxes!

I had to call City Hall a few times because they were awfully blasted slow in getting the problem resolved! The end result was they credited me for having gone through 1-1/2 months of pure torture and the old splitters were eventually replaced with new ones.

Yeah, they are awfully slow about service, but they're quick to send you a shutoff notice if you're even so much as a month late paying the bill!!

TVFactFan · 07-25-2008, 01:59 PM

Quote:

Originally Posted by Larenz09

They also were using outdated delapidated dinosaur equipment for digital technology!

For 1-1/2 to 2 years, I kept getting tiles on the screen after a heavy rain. Come to find out that they were using old rusted out 400-mh splitters that were used for A-side / B-side cable boxes that have been there on the outside of the building for years & years, when they should have been using 1,000-mh splitters for the digital cable boxes!

I had to call City Hall a few times because they were awfully blasted slow in getting the problem resolved! The end result was they credited me for having gone through 1-1/2 months of pure torture and the old splitters were eventually replaced with new ones.

Yeah, they are awfully slow about service, but they're quick to send you a shutoff notice if you're even so much as a month late paying the bill!!

They are quick to send you anything that has to do with them getting your money.

But far as you needing information about something, no one knows the answer

Ireneparalegal · 07-25-2008, 02:00 PM

Here is more information on that website. It is called TWITTER. I am not sure how it works but here is an article that mentions COMCAST in it:

http://www.boston.com/business/techn...s_a_complaint/

MrCleveland · 07-25-2008, 02:34 PM

I dumped Dish Network since they demanded me to give them back their stuff even though we paid them. Late, but we did pay!

catlover79 · 07-25-2008, 04:07 PM

Gee, I didn't think they could sink any lower.

TVFactFan · 07-25-2008, 08:54 PM

Quote:

Originally Posted by catlover79

Gee, I didn't think they could sink any lower.

i was just able to get a list of email addresses for Comcast Executives so I feel a lot better

Lodee · 07-25-2008, 09:06 PM

Just curious. What kind if programming question did you ask that they couldn't answer?

TVFactFan · 07-25-2008, 09:07 PM

Quote:

Originally Posted by Lodee

Just curious. What kind if programming question did you ask that they couldn't answer?

Question about NEW ADDITIONS on Comcast On Demand

Ireneparalegal · 07-25-2008, 09:15 PM

I bet their response was, "Uh.............um."

TVFactFan · 07-25-2008, 09:19 PM

Quote:

Originally Posted by Ireneparalegal

I bet their response was, "Uh.............um."

Talking to Customer Service reps who are only there so they can go SHOPPING on the weekends-lol

Lodee · 07-25-2008, 09:35 PM

Quote:

Originally Posted by Ireneparalegal

I bet their response was, "Uh.............um."

Or maybe it was ON Demand? What's that?

07-25-2008, 12:49 PM	#1
TVFactFan Forum Legend Researching Old TV Info Join Date: Aug 17, 2002 Location: StinkaDelphia Posts: 80,397	Comcast Customer Service has hit a all time LOW do you know that if you call with a question about programming and they don't know the answer they will LEAVE YOU ON HOLD UNTIL YOU HANG UP? LOL doesn't it get any lower than that

07-25-2008, 12:54 PM	#2
Ireneparalegal Forum Celebrity LEGAL SPICE ;) Join Date: Jul 25, 2005 Location: OXNARD, CA - WHERE THE DALLAS COWBOYS TRAIN & PRACTICE Posts: 38,548	Didn't this happen to you a few weeks ago? I think you made a thread abt calling them and having this happened. I believe it was on Tuesday, while watching ABC World News, they aired a segment abt some website. If you post a complaint on there abt a company you are having issues with, that company would immediately contact you to help resolve your issue. This woman had posted a complaint abt her cable service (Comcast) being bad and it was temporarily out of service for whatever reason. Next thing she knew, she received a call from one of the higher ups at Comcast who did whatever and made her one happy camper. I remember checking out ABC World News website and they had that company website info on there. __________________ DALLAS COWBOYS ARE HERE AT TRAINING CAMP!!!

07-25-2008, 02:34 PM	#8
MrCleveland Senior Member Drew Carey from Hell Join Date: Nov 09, 2007 Location: Where we know miracles CAN happen...though it's NOT in sports! Posts: 6,335	I dumped Dish Network since they demanded me to give them back their stuff even though we paid them. Late, but we did pay! __________________ Thank God for kids who love Obscure Things. Lee Hazelwood (1929-2007)

07-25-2008, 04:07 PM	#9
catlover79 Moderator Forum Legend God Bless Val Join Date: May 29, 2006 Location: Bewitched in Ohio Posts: 67,665	Gee, I didn't think they could sink any lower. __________________ "Jesus loves you and He approves this message." "I'm alive. I'm feeling good. I'm trying to live every moment as much as I can." - Valerie Harper, March 2013

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07-25-2008, 01:52 PM	#5
Larenz09 Forum Regular Gary Coleman, we'll miss you! Join Date: Jun 12, 2008 Location: East Boston, MA. Posts: 623	They also were using outdated delapidated dinosaur equipment for digital technology! For 1-1/2 to 2 years, I kept getting tiles on the screen after a heavy rain. Come to find out that they were using old rusted out 400-mh splitters that were used for A-side / B-side cable boxes that have been there on the outside of the building for years & years, when they should have been using 1,000-mh splitters for the digital cable boxes! I had to call City Hall a few times because they were awfully blasted slow in getting the problem resolved! The end result was they credited me for having gone through 1-1/2 months of pure torture and the old splitters were eventually replaced with new ones. Yeah, they are awfully slow about service, but they're quick to send you a shutoff notice if you're even so much as a month late paying the bill!!

07-25-2008, 02:00 PM	#7
Ireneparalegal Forum Celebrity LEGAL SPICE ;) Join Date: Jul 25, 2005 Location: OXNARD, CA - WHERE THE DALLAS COWBOYS TRAIN & PRACTICE Posts: 38,548	Here is more information on that website. It is called TWITTER. I am not sure how it works but here is an article that mentions COMCAST in it: http://www.boston.com/business/techn...s_a_complaint/

07-25-2008, 09:06 PM	#11
Lodee Senior Member Member Join Date: Jun 12, 2003 Posts: 1,559	Just curious. What kind if programming question did you ask that they couldn't answer?

07-25-2008, 09:15 PM	#13
Ireneparalegal Forum Celebrity LEGAL SPICE ;) Join Date: Jul 25, 2005 Location: OXNARD, CA - WHERE THE DALLAS COWBOYS TRAIN & PRACTICE Posts: 38,548	I bet their response was, "Uh.............um."