If you have car problems, DO NOT GO TO MIDAS!!!

[catlover79]

:rant: Midas: :yousuck:!!!!!

Let me start this rant off by telling you all, I AM LIVID. I AM STEAMED. I AM INCENSED. If you could see me now, you'd see smoke coming out of my ears.

To make a long story short, I've had problems with the power steering on my car. Over the past couple of weeks, my 1994 Jetta GL III has been back and forth from Midas to the VW dealer my brother works at. Last night we took the car to Midas to have a new steering rack put in. Since my dad has done the lion's share of dealing with the mechanics (even though I pay for gas and upkeep, the car is still in my dad's name and he pays the insurance), he's told me how the mechanics there have given him a bit of a rough time.

Case in point: Dad picked me up from work and we drove straight to Midas, as it is only a couple of miles away from my job. The mechanic was pretty curt as we walked in. No hellos or any greetings of any kind. I kind of walked around in the lobby area as they commiserated. The guy was curt from the moment we came in, but things came to a head when he wanted my dad to sign a form. My dad asked what the form was for, when the mechanic kept saying, "just sign it, just sign it" several times.

My dad said, in a NORMAL, calm tone of voice, "this is crap". The mechanic then JUMPED down Dad's throat, and accused my dad of cussing out him and his mechanics and belittling their work.

That is complete and utter NONSENSE. My dad is a Christian man who has NEVER, EVER cursed out ANYONE!!! He's also a teacher and has dealt with PLENTY of unpleasant situations, and never cussed out anyone there. Nor has he done it anywhere else!! I've only heard him cuss a handful of times in my life, and they were all in our house, usually if he's dropped something or hurt himself in some way.

Then this creep has the audacity to threaten to call the cops on my dad and my dad wasn't even the one yelling!! My dad was upset of course, but he was more shocked than anything at the venom this guy let loose at him! So was I, of course. We finally got in the cars and left. I still can't believe it.

First thing tomorrow I am contacting both Midas' corporate headquarters and the Cleveland BBB. NO ONE is going to slander my father and not hear from me about it. The NERVE!! Plus, you think this creep would have the decency not to scream in a small lobby area at a customer with a woman in the room. You'd think he'd have that small shred of decency. Then again...ticked:

My dad has had enough problems. Since his full-time job was downsized in 2005, he's had to make a living doing odd substituting gigs. He doesn't often know from day to day if he'll be working or not. Plus, he needs to keep doing it for 4 more years so he can get full retirement benefits. He's had a dry spell lately. My brother and I pay rent and help where we can, but we have bills of our own to pay, too. My mother doesn't get a super amount of money from her retirement, either. We don't need this crap. Please, everyone, take your car repair business elsewhere!

Here's to you, Midas: :censored: :censored: :censored: :censored: :censored: :censored:

[catlover79]

Because we had a guarantee, they had to pay the $$ for the steering rack. This jerk got in my dad's face and screamed, "because of you, our company had to eat $400!!" then a few minutes later said $600. The creep can't even get his numbers right!!! :angryfire

[Mikado]

Oh i agree with you about Midas, I made the mistake of getting my mufflers and pipes there for 15 years, they never seemed to fit right, I usually had to bring the car back 2-3 times before it all worked right (I figured this was probably common with replacement parts and didnt worry about it ), and then, a year later, maybe days after the waranty was done , the pipes rusted through, so, you had to buy all new just a year later....I finally decided to try Speedy instead, not only do they get the pipes to fit right the FIRST time, its been 3 YEARS since I've had to replace anything they instaled!!!! MIDAS SUCKS!!! :mad:

[Shine]

I'm sorry, Monika. :( Neither you nor your father deserved to be treated this way. By sticking up for your dad though, it shows how great of a daughter you are. :)

[catlover79]

I can always depend on my two "Mikes" to cheer me up!! :bighug:

[Shine]

I can always depend on my two "Mikes" to cheer me up!! :bighug:


:bighug:

[Mikado]

I can always depend on my two "Mikes" to cheer me up!! :bighug:
They do say that misery loves company, Cat :D :bighug:

[Ireneparalegal]

Because we had a guarantee, they had to pay the $$ for the steering rack. This jerk got in my dad's face and screamed, "because of you, our company had to eat $400!!" then a few minutes later said $600. The creep can't even get his numbers right!!! :angryfire
OMG!!!:eek: How horrible and disgusting to read what happened to both of you. Sounds like the guy was already sh*tting bricks for some other reason and decided to take it out on the next customer...you and your father.:mad:
I bet he got an earful from a supervisor or some corporate person abt something that particular Midas is not doing right and he was pissed. My guess, I don't know, but no matter his "reason" that was total nonsense to treat anyone like that. I am sorry it happened to you two. I feel for you two and I hope you follow up for sure abt the BBB and the corporate headquarters. Jerk-offs like that bastard think no one will actually complain abt them, much less go to the trouble that you will. If more people did that, you bet your bottom dollar workers would think twice before going off on a customer. I hope he gets his but good!!!:mad: :mad: :mad: :mad:

[catlover79]

The commericals tell you to "trust the Midas touch". HA! Everything they touch turns to...well, you know. :mad:

[Mikado]

The commericals tell you to "trust the Midas tocuh". HA! Everything they touch turns to...well, you know. :mad:
:rofl:

They lost me as a customer about 4 years ago.....Go to Speedy, the name sucks, but, they do a much better job! :lol:

[catlover79]

:rofl:

They lost me as a customer about 4 years ago.....Go to Speedy, the name sucks, but, they do a much better job! :lol:
I'll check to see if there is a Speedy in my area. Thanks for the tip, Mikey! :D

[Mikado]

np, good luck Cat ^_^

[catlover79]

np, good luck Cat ^_^
I just checked their website...all their locations are in Canada!! :(

[Courtnee]

That's gay. I would have been ALL OVER THAT GUY. Not even stopping to breathe.

[Ireneparalegal]

That's gay. I would have been ALL OVER THAT GUY. Not even stopping to breathe.
:lol:

Me too. I tell ya, if that had been me I would have been demanding, "CALL THE COPS. I DARE YA!!" :mad:

[Mikado]

ooops! I didnt realise they were an all-Canadian chain ( "Only in Canada you say? Pitty!"*)

*Old Canadian ad campaign for a brand of Canadian tea :lol:

[Mikado]

Youre not THAT far from the border, are you Cat? :lol:

[catlover79]

Youre not THAT far from the border, are you Cat? :lol:
Far enough - I don't think I'd get compensated for gas money and lost work time. Bummer!!

[Mikado]

Talk to your friends, find out who they recommend, lets face it, anything is better than Midas

[catlover79]

Talk to your friends, find out who they recommend, lets face it, anything is better than Midas
I think I'D be a better mechanic! I worked in sales for over 8 years and would NEVER have treated anyone like that, ever!! I had some customers who drove me crazy, but I would stay calm.

I'll ask around, plus I'm telling everyone I know NOT to go to Midas. I'd rather get a root canal - with no anesthetic!!!

[Mikado]

OUCH! :lol:

[Fleet]

I had good luck at a Meineke muffler shop. They put dual exhausts on my (former) '66 Dodge Dart GT V-8.
I was very satisfied... the pipes never hit against anything under the car and it didn't rust.

[Jo_Luvs_Ketchup]

That's awful. To treat people that way and to not feel the least bit guilty about it, wow! I don't understand how people can be that way. How wonderful of you to help your father like that. :) My guess is if he keeps treating customers like that, he won't be at the job much longer.

[Mikado]

"You're somebody at Midas"......yeah, a sucker!

[dawsongirl]

Because we had a guarantee, they had to pay the $$ for the steering rack. This jerk got in my dad's face and screamed, "because of you, our company had to eat $400!!" then a few minutes later said $600. The creep can't even get his numbers right!!! :angryfire
I'm thinking this ******* needs to be fired. And made to sit thru hours of customer service and anger management classes. What a worthless freak. Your dad should have replied to when the guy complained about the company eating $400 by saying that they're going to be eating a lot more when I tell everyone on the planet not to go to Midas.

[dawsongirl]

I've always had good luck at Car-x. I think it's a chain... Anyway, the guys there have always been friendly and honest about what they're doing to your car. One mechanic took me back into the shop and showed me why he wanted to put new brakes on, not just saying so and hoping I was a sucker. They even have web coupons.


Okay, I checked, and there are Car-x in these Ohio towns:

CINCINNATI

DAYTON

FAIRFIELD

KETTERING

MASON

MILFORD

MONTGOMERY

SHARONVILLE

SPRINGDALE

WEST CHESTER

WEST CHESTER (UNION CENTER)

[catlover79]

Thank you for checking, Cathy, but all those shops are on the other side of the state!! :eek: Oh, well. Thank you again for looking for me...you guys are so sweet!! :yourock:

[dawsongirl]

Thank you for checking, Cathy, but all those shops are on the other side of the state!! :eek: Oh, well. Thank you again for looking for me...you guys are so sweet!! :yourock:
Oh poop.

[James]

I'll check to see if there is a Speedy in my area. Thanks for the tip, Mikey! :D

Monika:

Try Monro Muffler/Brake. It is, or at least used to be, owner of the Speedy chain. (There is--was?--a Monro location in Dayton that offers Speedy service.) There are several locations in northeast Ohio, including Painesville and Ashtabula. It's on the Web at www.monro.com (http://www.monro.com/).

I hope this helps!

[howierules86]

Monika, thanks for letting me know about Midas' crappy employees. I'll remember that every time I pass by a Midas.

[catlover79]

^ I'm not saying EVERY Midas employee is bad, but you know what they say about one bad apple...

My dad also said to the guy, "whatever", in like a resigned, tired tone of voice and that's when the jerk flipped out!! He kept ordering us to get out - and HE was the one doing all the yelling!!! :mad: :angryfire ticked:

[AB]

Sorry you & your dad had such a terrible experience. We've never been to Midas and certainly wouldn't go there now. I had to have a new dual exhaust system put on my 84 Cutlass a while back, it cost $295 at a local muffler shop in our town. So far, no problems, but you never know what you'll run in to when dealing with mechanics. Somehow you managed to get a bad one.

[catlover79]

I was handing people their faxes at work today. As I handed them out, I told everyone, "here's your fax, and don't ever take your car to Midas." They all said, "OK!" :rofl:

[Shine]

I was handing people their faxes at work today. As I handed them out, I told everyone, "here's your fax, and don't ever take your car to Midas." They all said, "OK!" :rofl:

:lol:

[Max Whittaker]

I haven't found a mechanic I'm comfortable with yet. I take my truck to a place called Kwik Kar for fluid changes. They've been great! exceptional service, from both the receptionist and the mechanics. I just don't know how competent they'd be to handle a real problem.

I forgot to ask if they do diagnostics. That would be so cool if they did!

[Mikado]

in my case, ive never had trouble with the mechanics as far as them being nasty, its just their actual service that was sloppy (as i explained earlier on this thread)

[Ireneparalegal]

I'm thinking this ******* needs to be fired. And made to sit thru hours of customer service and anger management classes. What a worthless freak. Your dad should have replied to when the guy complained about the company eating $400 by saying that they're going to be eating a lot more when I tell everyone on the planet not to go to Midas.
:thumbsup: TOUCHE!!!!!!!!!!!!

That last sentence had me :brent

Monika, do us a favor and print out this thread and anonymously send it to that bastard and to the corporation!!!!!!!!!!!!!!!!! ;)


Monika, I loved your post abt how you passed out faxes and gave out advice to NOT GO TO MIDAS...:rofl: :thumbsup:

[catlover79]

My dad and I heard from a very reliable source that the guy who gave us such a rough time has since been canned. I couldn't be more upset. :joke: BWAHAHAHAHAHAHAHAHA...

I'm still not going back to Midas if I ever have car troubles again, however. That incident turned me off to that franchise for good.

[phoebe7165]

I've never taken my car to Midas and after your story, I'll know never to in the future!! I hate taking my car to any mechanics anyway. Maybe it's me, but I just feel like, if you're a female getting your car fixed, you get treated differently(and not in a good way), than if you are a male.

If any of you ever heard of Tire Kingdom, I will never ever take my car back to there. Not going to go into what happened. I'll just say there was a shouting match there, too!!:mad:

[phoebe7165]

My dad and I heard from a very reliable source that the guy who gave us such a rough time has since been canned. I couldn't be more upset. :joke: BWAHAHAHAHAHAHAHAHA...

I'm still not going back to Midas if I ever have car troubles again, however. That incident turned me off to that franchise for good.


Wouldn't be weird if you took your car to another place to get it fixed and that same guy was working there?:crazy:

[catlover79]

Wouldn't be weird if you took your car to another place to get it fixed and that same guy was working there?:crazy:
That would be a nightmare. :eek: Hopefully he is out of any kind of business dealing with the public. I've never gone to Tire Kingdom, but I won't go there in the future, either. Thankfully, my supervisor's husband is a former mechanic and knows a lot of good mechanics who (:faint:) have manners. Imagine that!!

[dawsongirl]

My dad and I heard from a very reliable source that the guy who gave us such a rough time has since been canned. I couldn't be more upset. :joke: BWAHAHAHAHAHAHAHAHA...

I'm still not going back to Midas if I ever have car troubles again, however. That incident turned me off to that franchise for good.
Yay!

[Courtnee]

I've never taken my car to Midas and after your story, I'll know never to in the future!! I hate taking my car to any mechanics anyway. Maybe it's me, but I just feel like, if you're a female getting your car fixed, you get treated differently(and not in a good way), than if you are a male.

If any of you ever heard of Tire Kingdom, I will never ever take my car back to there. Not going to go into what happened. I'll just say there was a shouting match there, too!!:mad:
I know EXACTLY what you mean. They act like youre retarded because you have a vagina.

Excuse you, but I know youre ****ing me big time.

That reminds me of a Dane Cook bit where he's talking about taking his car to a mechanic and the mechanic tells him "We had to replace the whole roof of your car, it was peeling back in resentment from the rest of the car, and we also found a tiny unicorn poking holes in your gas tank and ****ing in your filters."

[phoebe7165]

Hey Catlover, did you happen to watch Jeopardy tonight? One of the catagories was "Corporate" and the clue was something like "this car repair business was named after an ancient egyptian something else I don't remember" and I'm thinking it can't be Midas and the guy answered "What is Midas?". I laughed and thought OMG!!

Weird how it was on TODAYS Jeopardy when we all were just talking about it!!

[catlover79]

Hey Catlover, did you happen to watch Jeopardy tonight? One of the catagories was "Corporate" and the clue was something like "this car repair business was named after an ancient egyptian something else I don't remember" and I'm thinking it can't be Midas and the guy answered "What is Midas?". I laughed and thought OMG!!

Weird how it was on TODAYS Jeopardy when we all were just talking about it!!
No, I didn't see the show, but thanks for letting me know. :lol: Whenever I see these ads that say, "trust the Midas touch", I tell my dad: "Everything this Midas touches doesn't turn to gold - it turns to something else!" That cracks him up. :lol:

[BarneyFife]

I took my car to them for a brake job in 2004, and about 2 months later the brakes were messed up again. So no, i will never go back again.

[catlover79]

When my car died on me in the church parking lot last week, we had to have it towed to the VW dealer. They had to open up the steering rack, which is what we took the car to Midas for (the power steering). Inside the steering rack it is a mess inside, slathered with electrical tape!!! $$#%&$^@&#**!!! Needless to say, my dad is contacting their corportate headquarters today.

[dawsongirl]

When my car died on me in the church parking lot last week, we had to have it towed to the VW dealer. They had to open up the steering rack, which is what we took the car to Midas for (the power steering). Inside the steering rack it is a mess inside, slathered with electrical tape!!! $$#%&$^@&#**!!! Needless to say, my dad is contacting their corportate headquarters today.
:eek: Man, that's a lawsuit.

[PZelda]

When my car died on me in the church parking lot last week, we had to have it towed to the VW dealer. They had to open up the steering rack, which is what we took the car to Midas for (the power steering). Inside the steering rack it is a mess inside, slathered with electrical tape!!! $$#%&$^@&#**!!! Needless to say, my dad is contacting their corportate headquarters today.
Oh MAN! You should definitely keep us updated on how this goes. Not cool. Not ****ing cool. :mad: :angryfire I totally agree - this is grounds for a lawsuit!

[catlover79]

Will do - the "boot" was all covered up in electrical tape. I still can't believe this! Yes, I will keep everyone posted!

[Mikado]

Which is why I go to Speedy, where you don't have to go back 6 times!!!
Hi Cat!!!! Man ive missed you!!! :wave:

[catlover79]

Which is why I go to Speedy, where you don't have to go back 6 times!!!
Hi Cat!!!! Man ive missed you!!! :wave:
Welcome back, Mikey!!! :wave:

[Ireneparalegal]

Oh MAN! You should definitely keep us updated on how this goes. Not cool. Not ****ing cool. :mad: :angryfire I totally agree - this is grounds for a lawsuit!
AMEN SISTER!!!!!

:mad: Oh man. :crazy:

[KJH278]

Were is this MIdas located Monica

[catlover79]

Were is this MIdas located Monica
Mentor, OH.

[Lee]

My dad said, in a NORMAL, calm tone of voice, "this is crap". The mechanic then JUMPED down Dad's throat, and accused my dad of cussing out him and his mechanics and belittling their work.

That is complete and utter NONSENSE. My dad is a Christian man who has NEVER, EVER cursed out ANYONE!!! He's also a teacher and has dealt with PLENTY of unpleasant situations, and never cussed out anyone there. Nor has he done it anywhere else!! I've only heard him cuss a handful of times in my life, and they were all in our house, usually if he's dropped something or hurt himself in some way.

Well, some people do consider crap a curse word

[Lee]

Excuse you, but I know youre ****ing me big time.

Why are you putting Phoebe7165 down? I think she is being serious about this.

[Lee]

I am sure not every MIDAS employee is bad, catlover79.

[Zoneboy]

Well, some people do consider crap a curse word

You have got to be kidding, If crap is a cuss word then my ticket to H.E. Double Toothpicks was punched years ago. :rolleyes:

[Zoneboy]

I am sure not every MIDAS employee is bad, catlover79.

I think you're right but the main focus here is the dunderheads at this particular location, The others are irrelevant no matter how good their service may be.

[Zoneboy]

Mostly Idiots Doing Abysmal Service

[catlover79]

Mostly Idiots Doing Abysmal Service
:clap props: Charles, you'd better copyright that. It's BRILLIANT!!!

[Shine]

I'm sorry about your current car troubles, Monika. After all the trouble they put you through last time around you think they could have at least fixed the car properly.

[Pus$y Galore]

They're franchised - can't blame the entire chain. I've gone to one in the local town for years and they've always been excellent.

It's those "Top Guns" at the GM dealerships that are morons in my opinion. They're the reason I now own a Jetta!

[ZKS]

I'm from Ohio and when I had a car I always used Tuffy, I always felt they did a great job, and they were all very nice.

[Mikado]

:clap props: Charles, you'd better copyright that. It's BRILLIANT!!!
And completely accurate!!! :cow: yup yup!!

[Cactus Jack]

No, I didn't see the show, but thanks for letting me know. :lol: Whenever I see these ads that say, "trust the Midas touch", I tell my dad: "Everything this Midas touches doesn't turn to gold - it turns to something else!" That cracks him up. :lol:
So everything Mid-ASS touches turns to ****?

[Mikado]

mold? :lol:

[Cactus Jack]

mold? :lol:
Nope rhymes with spit and smells like crap!

[catlover79]

I'm from Ohio and when I had a car I always used Tuffy, I always felt they did a great job, and they were all very nice.
There's a Tuffy just a couple of miles away from my job. If need be, I'd try them.

[Dusty's Fan]

I miss the Tuffy shops that were in my area. I remember having them replace most of the exhaust system for only about $60 on my old car years ago. Midas was always extremely high-priced by comparison, but I have to say that they both did good work.

I recommend Big O Tires for routine stuff. My local shop accepts competitors' coupons. Their own deals are good too.

[Schmoopie]

Wow, I can totally sympathize with you! I have never dealt with Midas myself but I've been in these kinds of situations. The actions of the employees at Midas were completely uncalled for! I hope you were able to get your car problems resolved at another place!

Andrea

[Schmoopie]

I recommend Big O Tires for routine stuff.

I was a loyal customer of Big O Tires several years ago and the only reason I stopped going to them is because we moved and it was getting to be too much of a hassle to go. However, I do have a story. My gas gauge was really low and my car died. I took it in, expecting them to tell me that I had some terrible problem with it. Turns out when I called to check on it, they told me that I only owed them $5. I was like :confused: The mechanic said that the car was just out of gas. I told him that I knew that, but that something else must have been wrong. It wasn't. They only charged me $5 for the gas, which was completely amazing. A company that doesn't try to rip off their customers. Imagine that!
Oh and by the way, obviously them filling up my car for only $5 was a VERY long time ago!

Andrea

[catlover79]

Wow, I can totally sympathize with you! I have never dealt with Midas myself but I've been in these kinds of situations. The actions of the employees at Midas were completely uncalled for! I hope you were able to get your car problems resolved at another place!

Andrea
Thank you, Andrea. I know that ALL Midas employees in the chain are not mean, but you know what they say about one bad apple spoiling the bunch. I will never set foot in a Midas again...and I tell all my friends not to, either.

[Dusty's Fan]

Schmoopie that's an interesting story. I'm not sure if this applies to newer cars, but on an old one it was not a good idea to ever let the amount of gas in the tank run very low -- because I think particles would settle and clog the fuel filter (?).

I should also mention that Discount Tires was good to me. Having only bought a couple of tires from them in the past, they later repaired a tire for me on a totally different car -- at no charge.

catlover79, thank you for your story and I wouldn't ever go to Midas again either. I do think they are fooling some people by putting warranties on the least expensive parts and then playing up the prices on everything else that fails. You might get a free muffler, but you'll pay through the nose for the system!

[catlover79]

^ I felt it was my duty to inform my good friends here at SO the evils of certain car places. It was my pleasure to do so. :D

[Shine]

We once had a major problem with Firestone.